Communicate with your customer easily and through any channel. You will have all conversations centralised in a single interface that can be used by the different hotel departments. You will be able to assign conversations and tag them as pending, resolved, add internal notes, etc. no details will escape you.
Show them how to contact the hotel by adding a button on every communication you send to the customer, a link on the website or QR codes in the rooms. Make it easy for your customer to know that you are always there.
Let the customer choose which channel they want to use to communicate with the hotel. When responding, the system automatically detects which channels are available at any given moment: email, sms, whatsapp, FB Messenger, etc.
Automatic answers and alerts
If the hotel staff is busy and a customer’s request is not attended to, the system answers automatically. With alerts and notifications all your customer will be attended.
Quick Response Templates
Have the most frequently used answers preconfigured and save time when answering.
Because you have customers from all countries, you can have a conversation in any language with just a few clicks.
Take advantage of wifi with the best hotel hotspot. You will be able to obtain the email and telephone number of your customers to contact them directly, build customer loyalty and make their next booking directly on the hotel website.
Your guests will perform the check-in process by themselves, using their devices and from anywhere. You will have all the data automatically dumped to your PMS, saving time for your customers and unloading the reception.
Createc Interactiva S.L. has been a beneficiary of the European Regional Development Fund whose objective is to improve the use and quality of information and communications technologies and access to them and thanks to which it has developed this website to improve the competitiveness and productivity of the company. 12/15/22. For this, it has had the support of the ICT-Cameras Program of the Chamber of Commerce of Huelva.