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The most complete CRM for hotels
Centralise and enrich your customers’ data
You will have all your customer data available in one place, allowing you to communicate in a highly personalised way and at the right time. Consolidate information from multiple sources: PMS, channel manager, wifi, web, etc. and organise it in a single and very useful customer file.
Omnichannel communication
Because each client is different, communicate through their favourite channel and the most suitable for each type of communication: email, sms, whatsapp …
Simple and powerful email template editor
You will be able to create very professional emails in a very simple way with our email editor. Editable templates for each type of message, which you can modify intuitively with just a few clicks.
PRE-STAY
Planning the trip
Booking confirmation
It is the first contact with the customer, send a nice email and build customer loyalty. Whatever the channel through which they booked, you will be enhancing the value of your hotel brand. Take the opportunity to introduce them to the way to contact the hotel and offer them the services they may need. You can personalise the message depending on the channel through which they booked, the type of room they have chosen, or if their departure is on a Sunday to reward them for extending their stay…
Flexible fee payment
If the type of booking requires the customer to pay for part or all of the stay, you can automate the reminder and free the team from repetitive tasks that do not add value.
Pre-arrival
Send relevant information that your customer may need, such as how to get to the hotel, transfer services, check-in time, etc. This is the moment to ask them to pre-check-in online and offer them Up Selling and Cross Selling.
IN-STAY
Be the best host
Collects data
through wifi
You will collect data from all guests, not only from the one who made the booking: name, email, phone number… you decide what information you need to reach your customer. Verified data and always in compliance with RGPD.
Sends information
in real time
And only to whoever is staying at the hotel that day: Happy Hour at the pool bar, tonight’s concert and any activity you want to promote. The best channel for this is WhatsApp, the results can be seen instantly.
In-stay
feedback
Ask guests while they are still staying, so you can act in time to anticipate a bad comment on social media. Over 40% of guests leave feedback if you use the right channels.
Online check-out
Guests will receive an email, sms or WhatsApp with the invoice and a link to check-out on the day of their departure.
POST-STAY
Turn good experiences into reviews
Get more
and better reviews
Because satisfied customers don’t always share on social media, the best way to get more reviews and better reviews is to automate. You can segment and target each type of customer to the platform you are most interested in: TripAdvisor, Google Review or Holidaycheck.
NEXT-STAY
Increase direct sales
Birthday
greeting
Don’t miss special moments to remind them that you are there.
Personalised
promotions
Get bookings on the hotel website by sending super-segmented email marketing campaigns to offer each customer what they are interested in. With our email marketing platform fully integrated with the CRM, you can use the information we have collected from the customer: when they usually travel, how far in advance they book, what type of room they like the most, if they travel with children, etc. You will also have multiple pre-configured templates, which you will only have to edit.
