Whatsapp has become the preferred channel for millions of people around the world. More and more customers appreciate the use of this channel to keep them informed or to solve their problems. There is no doubt that you have to have whatsapp integrated in the hotel to offer the best service.
With WhatsApp API you can automate the sending of WhatsApp to customers. It has many advantages over email: higher opening rate, the customer finds the information better and establishes a direct communication channel.
You can manage as many WhatsApp templates as you need, in any language, and use them as templates in automatic sending or in conversations with customers.